ZALEKA Terms and Conditions

At ZALEKA we provide best value for money on all items. We also aim to keep transport costs at the absolute lowest level.

Your online order can be delivered to you in Namibia. Depending on the size and weight of the parcel an additional fee of N$ 60 to N$ 250 may be added to your purchase . We will deliver within 4-14 working days either to your door-step in big towns, otherwise to your closest post office counter. You may collect at our ZALEKA POLO shop at the Grove Mall iIndhoek or the ZALEKA Shop in Oshakati.

Our free delivery online offer when you spend N$2500 or more is subject to change at any time without prior notice. This offer is only available online and is valid for Standard Delivery within Namibia. (excludes purchases of Gift Cards, wine club, hampers and large items).

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Order placement

1. Customer might purchase goods via Store. In order to do so, Customer shall add individual Goods to „cart”, and then confirm the selection by clicking on the appropriate option available on Store website.

2. After confirming a list of s

elected Goods, Customer shall:
a) specify method of payment
b) confirm that data provided during Account registration is valid, and the complete price of Goods (including also VAT, any duties, delivery cost and payment cost- if any)

3. Performing the activities mentioned in section 1 and 2 is equal to making an offer of sale of the goods placed in cart by Customer to ZALEKA (Seller), with pricing displayed and delivery cost provided.

4. When placing the offer by Customer in accordance with section 3, Customer is sent a message via e-mail to the address provided by Customer during account registration, with written confirmation of the terms of the placed offer (order).

5. Entering into the sale contract between Customer and Seller takes place after the offer (order) has been accepted by Seller- in the form of a message sent via e-mail to the address provided during account registration of the Internet store user. Confirmation of the offer (order) placement, mentioned in section 4, shall not be equal to offer (order) acceptance.

6. Seller reserves the right to change the content of Store website, especially Product catalogue as well as the terms of Goods sale, as well as for conducting and cancelling promotional campaigns on Store sites. Such changes shall not influence conditions of execution of accepted orders.

Payment

1. ZALEKA (Seller) provides the following methods of payment:

Credit or Debit Card (Master and VISA only) via VCS Namibia secure payment gateway.
Direct Bank Transfer : EFT

2. Payment cost is determined by the selected method of payment. Customer is informed about the payment cost of particular Goods before placing the order, in accordance with §3. Moreover, information about current rates is accessible at all times on Store website.

3. Payment shall be completed before the Goods delivery.
4. In case of Customer’s delay in payment exceeding 7 working days from order acceptance by Seller, Seller is entitled to withdraw from the sale agreement mentioned above in §3 section 5.

Order processing and Goods delivery

1. Seller shall undertake order processing immediately after acknowledgment of payment for the Goods in their bank account (in case of EFT) or card payment over VCS Payment gateway in Namibia.

2. Delivery method and shipping address shall be specified by Customer in the order form.

3. Possible delivery methods are:
NAMPOST Express Delivery

DHL

4. Shipping may be FREE within Namibia, but cost is dependent on the selected delivery method and the selected method of payment . Customer is informed about the cost of delivery of given Goods before placing the order, in accordance with §3. Moreover, information about current rates is accessible at all times on Store website.

5. Order lead time is the sum of handing over the package to the delivery person and the time of package delivery. ZALEKA aims at delivering within 24-72hrs after receiving payment. In Namibia this may not always be achievable therefore , ZALEKA shall endeavour to hand over Goods to the delivery person within 4-14 working days from the order acceptance.

6. In case of no possibility to process the order within the time specified in section 5 above, Seller might:
a) inform Customer about this fact via e-mail to the address provided during Account registration or when placing the order and return the whole amount of money to Customer– unless Customer gives their consent for prolonging the time of receipt of Goods. It especially concerns Goods that require adaptation to the individual needs of the specific Customer.
b) free themselves from the obligation of order execution through fulfillment of the substitute obligation corresponding with the same quality and purpose and for the same prize. Customer might however refuse to accept substitute package and withdraw from the contract in line with the conditions specified in §7, including returning Goods at Seller’s expense.

Shipping, Returns, & Exchanges

Domestic Orders

We are happy to offer free NAMPOST ground delivery on all domestic (Namibia) orders over N$2500. All other orders will be shipped according to the option selected at checkout. All orders are shipped on business days in the Namibia (Monday through Friday) excluding major holidays. All shipments have a processing time of 24-72 hours if the merchandise is in stock and payment has been received. In Namibia this may not always be achievable therefore , ZALEKA shall endeavour to hand over goods to the delivery person within 4-14 working days from the order acceptance.

zaleka.com

International Orders

We can accommodate international orders to nearly all countries. If you are having trouble placing an international order or have questions about international shipments, please contact us at shop@zaleka.com

Returns & Exchanges

Please email shop@zaleka.com to request a return or exchange. We are happy to accommodate returns or exchanges so long as:

The item was not purchased on sale or during a promotion.
The item is in the original condition in which it shipped.
The return or exchange is initiated and postmarked within 7 days of delivery. The buyer pays for return delivery.
Exchanges will be honoured so long as the desired item is in stock. Otherwise, customers may elect to choose store credit.